Privacy Policy
The Artisan Archive, LLC (“The Artisan Archive,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and disclose personal information when you visit our website, make a purchase, create an account, subscribe to our communications, contact us, or otherwise interact with The Artisan Archive.
INFORMATION WE COLLECT
Depending on how you interact with our website, we may collect:
- Your name, email address, telephone number, billing address, and shipping address.
- Information about your orders, purchases, returns, exchanges, and customer-service requests.
- Account information, login details, and saved preferences.
- Payment and transaction information.
- Information you submit through contact forms, emails, surveys, or other communications.
- Your marketing preferences and interactions with our emails.
- Technical and usage information, including your IP address, browser, device type, approximate location, referring page, pages viewed, and interactions with our website.
- Information collected through cookies, pixels, tags, and similar technologies.
Payment information is processed by Shopify and our payment-processing providers. The Artisan Archive does not directly store complete payment-card information.
HOW WE USE YOUR INFORMATION
We may use personal information to:
- Process, fulfill, and deliver orders.
- Manage payments, returns, exchanges, and customer accounts.
- Respond to questions and provide customer service.
- Send order confirmations and other transactional communications.
- Send newsletters and marketing communications when you have subscribed or when otherwise permitted by law.
- Personalize and improve our website, products, and services.
- Understand website traffic and customer interactions.
- Measure the effectiveness of advertising and marketing campaigns.
- Detect fraud, misuse, security incidents, or other harmful activity.
- Maintain business, accounting, tax, and legal records.
- Comply with applicable laws and protect the rights and safety of The Artisan Archive, our customers, and others.
SHOPIFY AND PAYMENT PROCESSING
Our online store is hosted by Shopify. Shopify and its affiliated service providers process information needed to operate our storefront, checkout, payment, order-management, fraud-prevention, and related ecommerce services.
Payment information may be processed by Shopify Payments or another payment provider available at checkout. These providers handle personal information under their own privacy policies.
EMAIL MARKETING
We may use Mailchimp, Klaviyo, or similar service providers to manage our mailing lists and marketing communications.
These providers may process information such as your name, email address, subscription status, and interactions with our emails.
You may unsubscribe from marketing communications at any time by selecting the unsubscribe link included in an email. Unsubscribing from marketing emails will not prevent you from receiving necessary communications relating to an order, account, or customer-service request.
COOKIES, ANALYTICS, AND ADVERTISING
We use cookies and similar technologies to operate our website, remember preferences, understand website activity, improve our services, and support advertising.
We may use Google Analytics to better understand how visitors use our website. We may also use advertising pixels and similar technologies to measure campaigns and show advertisements that may be more relevant to you.
Where required, non-essential cookies and advertising technologies will be used only after you provide consent.
You can manage certain preferences through our cookie banner, privacy settings, browser controls, or the Your Privacy Choices link available on our website. Disabling cookies may affect the functionality of certain parts of the site.
HOW WE DISCLOSE INFORMATION
We may disclose personal information to service providers that help us operate our business, including:
- Shopify and payment processors.
- Shipping, fulfillment, and logistics providers.
- Mailchimp, Klaviyo, and other communications providers.
- Analytics, advertising, and website-technology providers.
- Customer-service and fraud-prevention providers.
- Accountants, attorneys, insurers, consultants, and other professional advisers.
We may also disclose information when required by law, to protect our legal rights, or in connection with a merger, financing, restructuring, transfer, or sale of all or part of The Artisan Archive.
We do not sell personal information for money. However, certain uses of advertising cookies or pixels may be considered “sharing,” “targeted advertising,” or a “sale” under some privacy laws.
Where applicable, you may opt out through our cookie settings, the Your Privacy Choices link on our website, or by contacting us.
INTERNATIONAL VISITORS
The Artisan Archive is based in the United States. If you visit our website from outside the United States, your information may be transferred to and processed in the United States or other countries where our service providers operate.
These countries may have different privacy laws from the country in which you live. Where required, we and our service providers use appropriate safeguards for international transfers of personal information.
YOUR PRIVACY CHOICES AND RIGHTS
Depending on where you live and the laws that apply, you may have the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of certain personal information.
- Request a portable copy of certain information.
- Object to or restrict certain uses of your information.
- Withdraw consent where processing is based on consent.
- Opt out of certain data sharing, targeted advertising, or sales.
- Appeal a decision relating to a privacy request.
- Submit a complaint to an appropriate privacy or data-protection authority.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in those messages.
To make another privacy request, contact us using the information below. Please describe your request and provide the email address associated with your account or order.
We may request reasonable information to verify your identity before responding. We will respond within the period required by applicable law.
Some requests may be limited or denied where permitted by law, including when we need to retain information for tax, accounting, fraud-prevention, security, contractual, or legal purposes.
DATA RETENSION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
For example, we may retain order and transaction records to fulfill purchases, provide customer service, maintain accounting and tax records, resolve disputes, prevent fraud, and comply with legal obligations.
Retention periods may vary depending on the type of information, why it was collected, and the requirements that apply to it.
DATA SECURITY
We use reasonable administrative, technical, and organizational measures intended to protect personal information.
However, no website, internet transmission, or storage system can be guaranteed to be completely secure.
CHILDREN’S PRIVACY
Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information to us, please contact us so we can review and, where appropriate, delete it.
THIRD-PARTY LINKS
Our website may contain links to websites or services operated by third parties. We are not responsible for the privacy, content, or security practices of those third parties.
We encourage you to review their privacy policies before providing personal information.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes to our services, business practices, technologies, or legal obligations.
When we make changes, we will post the updated version on this page and revise the effective date above.
CONTACT US
For questions about this Privacy Policy or to submit a privacy request, contact:
The Artisan Archive, LLC
Email: hello@theartisanarchive.com
You may also manage certain privacy preferences through the cookie settings or Your Privacy Choices link on our website.